Tehmina Fatima Warsi

Tehmina Fatima Warsi

Hospitality Operations & Training Manager

Dubai, UAE.

About

Highly accomplished Hospitality Operations & Training Manager with a proven track record in leading cross-functional teams, ensuring stringent hygiene compliance, and elevating customer service standards. Expert in developing and implementing impactful training programs, optimizing operational efficiency, and fostering high-performance cultures in demanding environments, consistently achieving top-tier safety and operational excellence.

Work

SIEHS

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Manager – Clinical Education & Operations

Karachi, Sindh, Pakistan

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Summary

Led clinical education and operational initiatives for SIEHS, focusing on staff development, protocol implementation, and efficiency improvements.

Highlights

Designed and launched over 150 staff training programs, encompassing hygiene, SOPs, and safety protocols, directly boosting team efficiency by 33%.

Cultivated strategic partnerships with external stakeholders, including BAWorld, to deliver bespoke learning experiences and enhance professional development.

Managed comprehensive operational workflows, ensuring adherence to clinical standards and optimizing resource allocation for enhanced service delivery.

Emergency First Responder

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Trainer & First Aid Instructor

Karachi, Sindh, Pakistan

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Summary

Provided essential training and instruction in first aid and emergency response, ensuring high levels of preparedness and safety.

Highlights

Delivered high-impact hygiene and emergency response training to diverse staff, significantly improving organizational preparedness and operational readiness.

Promoted a culture of proactive safety and continuous learning across multiple departments, leading to enhanced team responsiveness in critical situations.

Instructed comprehensive First Aid and CPR courses, certifying personnel in life-saving techniques and emergency protocols.

Education

Jinnah Sindh Medical University

Karachi, Sindh, Pakistan
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MBBS Medicine

Languages

English

Urdu

Native

Certificates

Certified in Emergency Dispatch

IHA

Emergency Dispatch

London School of Hygiene & Tropical Medicine (LSTHM)

Good Clinical Practice

London School of Hygiene

Diploma in Cognitive Behavioral Therapy

Unspecified

Basic Life Support (BLS)

Jinnah Support

Basic Life Support (BLS)

American Heart Association (AHA)

Skills

Staff Training & SOP Development

Staff Training, SOP Development, Curriculum Design, Training Program Management, Instructional Design.

Guest Service Experience & Conflict Handling

Guest Services, Conflict Resolution, Customer Experience, Service Excellence, De-escalation.

Food Hygiene & Safety Compliance

Food Hygiene, Safety Compliance, Health & Safety Regulations, Quality Assurance.

Team Leadership/Shift Supervision

Team Leadership, Shift Supervision, Performance Management, Team Building, Mentoring.

Multicultural Workforce Coordination

Cross-cultural Communication, Diversity & Inclusion, Workforce Management, Intercultural Collaboration.

Quality Control & Audit Preparation

Quality Control, Audit Preparation, Regulatory Compliance, Process Improvement, Data Analysis.

Emergency Protocols & First Aid

Emergency Response, First Aid, Crisis Management, Protocol Implementation, Safety Procedures.

Customer Satisfaction Focus

Customer Satisfaction, Service Improvement, Feedback Analysis, Relationship Management, Client Retention.